HYDERABAD · FULLTIME
Technical Writer
PurpleTalk
Hyderabad · onsite · Posted 13d ago
Sourced from
Undisclosed10–14 yrsfulltimeHyderabad
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Section · 01
About this role
- Mentor, guide, and lead the documentation team to ensure the delivery of high-quality content that meets stakeholder needs and adheres to timelines.
- Help the team understand how to use and update existing personas, and identify and create new ones to enhance user understanding and engagement.
- Provide technical editing services to ensure that the final content is well-organized, presented appropriately, and error-free.
- Ensure that the user assistance created during this period is precise, usable, and reduces search time and user frustration.
- Identify long-term user assistance requirements and create roadmaps and frameworks for future UA innovation needs and opportunities, including multimedia content, video content, and AI assistants.
- Create the architecture of existing documentation and provide guidelines on how it can be interconnected with the UA.
- Develop a template and initial sample for API documentation in the UA portal to facilitate smooth and consistent documentation of APIs.
- Develop a template and sample for documenting Kafka messages to enhance user understanding of the messaging system.
- Create a template and sample for creating use cases that integrate our platform UI, REST API, and Kafka messages to guide users effectively.
- Review existing solution documentation and recommend an architecture for improved documentation, creating a Word template for consistency.
- Identify sections in the solution documentation that will typically remain unchanged and those that require dynamic updates, offering simple introductions and linking users to specific pages in our UA portal.
- Review existing training material, identify gaps, and propose enhancements to make it more accessible and memorable for users.
- If required, update the PowerPoint template for training material, ensuring it is well-structured and easy to use while maintaining its look and feel.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Technical EditingApache Kafkaai assistantsapismultimediauiVideo ContentREST APIArchitectureAPI DocumentationArtificial Intelligence
Section · Company
About PurpleTalk
PurpleTalk
IT Services & Consulting
649
employees
2008
18 years old
Dallas,Texas
US
₹8.1L PA avg
Avg at PurpleTalk
About
PurpleTalk is about Digital Innovation, building a culture of excellence and exploring new frontiers to bring unique solutions for business problems.
Industries
IT Services & ConsultingSoftware Product
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