Technical Writer

About Company

Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visit Agilysys.com.

Mode: Work from Office (No Hybrid)

Responsibilities

• Must be able to document user manuals, release notes, installation documents, compliance documents, and so on from scratch and contribute to existing documents as well
• Must be an avid learner of new technologies
• Must be able to work extensively on internal engineering documents that will be used by developers and implementation specialists
• Must have experience in documenting web-based technology like Dockers and API and Payment Gateways
• Must be an individual contributor (take ownership and work with limited direction) and also coexist within a team of writers
• Must be able to switch between multiple products (Cloud-based, iSeries-based, and OnPrem applications)
• Must have experience in standard technical writing tools; experience in ScreenSteps and AppCues is a value-add

Requirements

• Graduate in any discipline
• Must possess at least 2 of the following skill sets
• Demo Environment Preparation
• Design (Photoshop/Illustrator; Preferably Vector)
• HTML5/CSS
• eLearning Content and training
• Preferably female candidates

Other Desired Experience

• Exposure to Hospitality Industry is greatest plus