Technical Writer (Madcap Flair)

Key Responsibilities

• Create, edit, and maintain clear, concise, and user-focused technical documentation, including:
• Online help systems
• User guides
• Release notes
• Process documentation
• Knowledge base articles
• Workflow documentation
• Develop and publish structured online help content using MadCap Flare and related documentation tools.
• Collaborate with software engineers, product managers, QA teams, business analysts, and subject matter experts to gather and validate technical information.
• Translate complex technical concepts and workflows into easy-to-understand content for technical and non-technical users.
• Ensure documentation quality, consistency, usability, and adherence to established style guides, templates, and documentation standards.
• Manage documentation through the complete content lifecycle, including planning, drafting, reviews, revisions, approvals, publishing, and maintenance.
• Maintain and organize documentation repositories, content structures, reusable assets, and version-controlled documentation.
• Utilize Azure DevOps to track documentation tasks, sprint deliverables, defects, and release activities.
• Understand and document end-to-end application workflows, business processes, and system interactions beyond feature-level functionality.
• Review and update documentation to reflect software enhancements, product changes, bug fixes, and evolving business requirements.
• Participate actively in Agile/Scrum ceremonies and align documentation deliverables with product release schedules.
• Contribute to continuous improvement initiatives related to documentation processes, tooling, content strategy, and user experience.
• Effectively manage priorities, timelines, and multiple concurrent assignments while consistently meeting deadlines.

Required Qualifications & Skills

• Bachelors degree in Technical Communication, English, Computer Science, Information Systems, Business, or a related field; equivalent professional experience may be considered.
• 2–6 years of professional technical writing experience in a software development or technology-driven environment.
• Proven experience creating clear, structured, and user-centric technical documentation.
• Hands-on experience with MadCap Flare for developing and maintaining online help systems and documentation deliverables.
• Strong understanding of documentation best practices, information architecture, and content organization.
• Experience working in Agile/Scrum development environments.
• Familiarity with Azure DevOps, Jira, Confluence, or similar collaboration and tracking tools.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Strong analytical and problem-solving skills with attention to detail.
• Experience documenting:
• Software applications
• APIs
• System workflows
• Business processes
• Enterprise applications
• Basic understanding of HTML, CSS, XML, Markdown, or structured authoring concepts is a plus.
• Experience with version control systems such as TFS/Git is an added advantage.
• Exposure to Materials Management, Supply Chain, ERP, or Healthcare systems is preferred.