Technical Writer - India
JumpCloud · Remote · remote · Posted 2d ago
Undisclosed4–7 yrsfulltimeSourced from
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About this role
Job Summary
Key Responsibilities
Requirements Qualifications
Additional Qualifications We Value
Location Language
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We have a well established technical writing team, and are evolving our approach to content at JumpCloud. We are looking for an experienced Technical Writer to lead, scale, and optimize our product and developer documentation. In this role, you wont just write-you will act as an information architect and workflow innovator.
You will leverage cutting-edge AI documentation tools, prompt engineering, and modern automation to streamline content creation. Your goal is to keep our documentation technically accurate, end user focused, and optimized for both human readers and AI retrieval systems (RAG/chatbots).
Key Responsibilities
- Docs-as-Code Version Control Management
- GitHub Native Workflow: Manage documentation using standard developer tools-drafting in Markdown, managing branches, opening Pull Requests (PRs), and conducting code reviews in GitHub.
- Continuous Publishing: Integrate into automated CI/CD deployment pipelines using Static Site Generators (e.g., Docusaurus, MkDocs, Hugo).
- Maintain strict version control across multiple product releases, API versions, and branch merges.
- Content Generation In-App User Guidance
- Author, edit, and maintain clear, accurate end user documentation (API references, developer guides, user how to s, configuration guides, and release notes) for IT admins and their teams.
- Cross-collaboration : Partner closely with Engineering, Product Managers, and Designers to translate UX designs, and technical specs into intuitive content.
- UX Writing : Work with Design to provide copy and improve UX prototypes.
- Manage Rolling Product Releases : We have continuous releases meaning teams push new features and updates any time throughout the quarter. You should feel comfortable managing and prioritizing 15-20 feature/update releases during a quarter.
- Conduct rigorous technical validation
- Test feature flags in the product, API endpoints, run sample code, and verify UI flows before publishing.
- In-App Engagement
- Design, deploy, and manage in-app onboarding flows, tooltips, and release announcements using Pendo (or similar platforms like Appcues/WalkMe).
- AI Tooling Workflow Optimization
- Prompt Engineering: Design, test, and standardize custom prompts and prompt templates to accelerate process, information architecture, media, and content reformatting.
- AI-Assisted Efficiency: Integrate AI assistants into daily workflows to drastically reduce time spent on repetitive tasks (e.g., generating initial drafts, converting legacy docs, auditing terminology etc).
- Human Quality Control: Act as the final filter for AI-generated outputs, rigorously auditing content for technical accuracy, brand tone, hallucinations, and security compliance.
Requirements Qualifications
- Experience: 4-7+ years of experience as a Technical Writer, Documentation Engineer, or Product Content Strategy Specialist in a SaaS or tech environment.
- GitHub Docs-as-Code (Required): Proven mastery of GitHub (PRs, code reviews, branch management), Markdown, and Static Site Generators within a Docs-as-Code pipeline .
- AI Prompting Fluency: Hands-on experience using generative AI tools (LLMs, AI coding assistants, etc) and a working knowledge of prompt engineering techniques.
- Technical Depth: Ability to quickly contribute to the platform and new features quickly given highly technical, and nuanced specifications.
- Critical Thinking: Strong editorial judgment. We want you to be able to catch subtle hallucinations, out-of-date parameters, or security risks in AI assisted drafts.
- In-App Notification Tools (Required): Hands-on, demonstrated experience building and targeting in-app messaging, guides, and analytics using Pendo (or comparable tools like Appcues, Userpilot, WalkMe).
Additional Qualifications We Value
- Experience using Pendo to track documentation consumption and guide completion rates.
- Experience training and refining AI models on internal style guides and technical glossaries.
- Background in API design or developer-focused content strategy.
- Ability to create JSON scripts.
Location Language
Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationAccess ManagementAuditingContent Generationai assistantsai modelsapi designAnalyticsAWS CodePipelineContent Strategycredit cardContent CreationArchitecturecomplianceBranch ManagementArtificial Intelligence
About JumpCloud
JumpCloud
Internet
201-500
employees
2012
14 years old
Boulder,Colorado
United States
₹28.1L PA avg
Avg at JumpCloud
About
JumpCloud provides a cloud-based platform for identity management, device security, and access to IT resources, streamlining organizational operations.
Industries
Internet
Employee ratings
10 reviews
3.1/ 5
Culture
3.0
Career growth
2.6
Work-life
3.4
Employees rate it well for
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