Technical Voice Process Executive
HGS · Bengaluru · onsite · Posted 47d ago
Not disclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsibilities:
- Global Support: Handle calls for international clients (US/UK/AU).
- Issue Resolution: Handle customer inquiries through voice calls professionally.
- Diagnose and troubleshoot basic technical issues related to hardware, software, internet connectivity, and applications.
- Provide step-by-step guidance to customers for issue resolution.
- Escalate complex technical issues to the appropriate support teams.
- Document customer interactions and resolutions accurately in the CRM system.
- Meet quality standards, productivity timelines, and customer satisfaction metrics.
Sourced from instahyre
Skills
crmtechnicalvoice
About HGS
HGS
BPO
12.2k+
employees
2000
26 years old
Bengaluru/Bangalore, Karnataka
India
₹3.1L PA avg
Avg at HGS
About
A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day.
Industries
BPOAdvertising / PR / EventsEmerging Technologies
Employee ratings
10 reviews
3.7/ 5
Culture
3.6
Career growth
3.1
Work-life
3.3
Employees rate it well for
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