Technical Trainer

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Develops, implements and / or delivers (via various channels) technical training as it relates to the organizations products / solutions. Primarily provides training directly to internal staff (i. e. engineering and technical team members, sales consultants, etc. ) but will occasionally provide technical product training to product end-users, partners and customers. Works with product development teams to update training materials and ensure accuracy and effectiveness of courseware and supporting materials to align with new product releases. Uses adaptive learning methodology to address specific training needs and makes use of technology to create e-learning, computer-based and engaging customer training documents.

Required Qualifications

• Diploma or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Technical Training.
• Good business English skills (Written and spoken).
• Voice and Soft Skill Training highly recommended.
• Preferably Voice coach certified.

Why should you join Diebold Nixdorf

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23, 000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes

• Delivers Voice training services to defined internal audiences or designated customer base or within an assigned product area / domain.
• Partners with product, technical, sales and other subject matter experts (SMEs) to understand product features and functionality.
• Works with internal teams and/or customers to understand Voice and Soft Skill training needs.
• Designs, develops, delivers and maintains Voice and Soft Skill training materials and exercises.
• Evaluates training success through participant feedback and survey responses.