Technical Trainer & Documentation Specialist

Role Overview
We're looking for a detail-driven Documentation Specialist to own process documentation, SOPs, and knowledge repositories across the organization. This role is centered on writing, structuring, and maintaining clear, accurate, and version-controlled documentation that supports operations, technology adoption, and cross-functional teams — with a secondary hand in training content and delivery.

Key Responsibilities
Documentation & Knowledge Management
• Own the end-to-end creation, structuring, and maintenance of SOPs, process guides, and technical manuals for operations and cross-functional teams.
• Establish and enforce documentation standards, templates, and style guidelines to ensure consistency, clarity, and accessibility across mixed literacy levels.
• Act as the central point of contact for version control, document lifecycle management, and knowledge repositories (e.g., Confluence, SharePoint).
• Translate complex, technical, and operational processes into simple, well-organized written and visual documentation.
• Audit and refresh existing documentation on a regular cadence to keep content accurate as processes and systems evolve.
Process & Learning Needs Analysis
• Partner with operations leaders and process owners to identify documentation gaps, recurring issues, and priority areas for new SOPs.
• Create supporting visual aids, process flow diagrams, and modular reference content to accompany written documentation.

Training Support (Secondary)
• Support onboarding and training delivery using the documentation library as the primary content backbone.
 

Required Background

• 3–6 years of experience in a product-based company, with a strong focus on process documentation, SOP writing, or technical writing.
• Excellent written communication skills — able to structure and simplify complex information for varied audiences.
• Strong working proficiency in MS Word and PowerPoint (visual SOPs, process guides) and MS Excel (documentation trackers, version logs).
• Hands-on experience with knowledge-management or documentation platforms such as Confluence, SharePoint, or similar.
• Prior exposure to process audits, SOP creation, or compliance documentation.
• Comfort working in fast-paced, tech-driven environments with tight turnaround times.
Preferred Qualifications
• Certifications or coursework in Technical Writing, Instructional Design, or Documentation Management.
• Experience with Canva, Articulate, or similar tools for visual and digital documentation.
• Familiarity with Power BI or Google Sheets/Data Studio for reporting on documentation usage and impact.

What We Offer
• Direct ownership of the organization's documentation standards and knowledge systems.
• A fast-track environment for those looking to grow into Documentation or Knowledge Management leadership.
• A culture that values clarity, precision, and ownership.
• Exposure to cutting-edge robotics and automation technology.