MYSURU · FULLTIME
Technical Team Lead
Infosys BPM
Mysuru · onsite · Posted 5d ago
Sourced from
Undisclosed4–9 yrsfulltimeMysuru
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Section · 01
About this role
Roles & Responsibilities
- Manage a team of technical executives in service desk operations.
- Main objective of the role will be to supervise the day-to-day delivery and performance of the team.
- The role will also require the individual to motivate, mentor, coach and groom the team.
- Ensure process & KM compliance along with meeting client and internal commitments.
- Own all customer escalations and complaints.
- Graduate
- Customer Service->CS-Service Desk/ Voice
- BPO Service Line
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Section · 02
Skills
Customer Serviceinterpersonal skillsProblem SolvingmentoringTeam HandlingTeam Motivationteam managementTeam PerformanceLeadership SkillsEscalationsCommunication SkillsoperationsTeam LeadingvoicebpocomplianceCoaching
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
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