CHENNAI · FULLTIME
TECHNICAL SUPPORT
AS
A Seeni Mohamed (Proprietor Of Mtac)
Chennai · onsite · Posted 64d ago
Sourced from
Not disclosed2–3 yrsfulltimeChennai
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Section · 01
About this role
Description
We are looking for a Technical Support professional to join our team in India. The ideal candidate will have 2-3 years of experience in providing exceptional technical support to customers. You will be responsible for diagnosing and resolving technical issues, ensuring customer satisfaction, and maintaining accurate records of support interactions.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and resolve technical hardware and software issues in a timely manner.
- Follow up with customers to ensure their technical issues are resolved to their satisfaction.
- Maintain records of customer interactions and technical issues in the support ticketing system.
- Collaborate with other technical teams to improve support processes and procedures.
Skills and Qualifications
- 2-3 years of experience in a technical support role or related field.
- Proficient in troubleshooting hardware and software issues.
- Knowledge of operating systems (Windows, macOS, Linux) and common applications.
- Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
- Strong communication and interpersonal skills to effectively assist customers and collaborate with team members.
- Ability to work independently and manage time effectively.
Sourced from foundit
Section · 02
Skills
ScriptingTroubleshootingcloud servicesVirtualizationticketing systemsComputer NetworksHardware RepairSQLOperating SystemsRemote Support