Technical Support with APIs CSS HTML Skills mandatory
AN Global Services · Pune · onsite · Posted 70d ago
About a minute. You'll make an account on the way through.
About this role
Job description
Technical Support Associate International Process (Voice & Chat)
Location: Pune
Experience: Minimum 1 Year in Technical Support
Qualification: Undergraduate / Graduate (Both Eligible)
Process: International Voice & Chat (V&A)
CTC: Up to 5 LPA (No flat CTC hikes; salary will be based on current compensation and experience)
For more info Call & WhatsApp
Hr ansar - [phone removed]
Job Summary
We are looking for customer-focused and technically proficient Technical Support Associates to join our International Voice & Chat support team. The ideal candidate should have at least 1 year of technical support experience and possess a good understanding of website technologies, hosting environments, and web servers. You will troubleshoot customer issues, provide technical guidance, and ensure a seamless customer experience through voice and chat support.
Key Responsibilities
Provide technical support to international customers via Voice & Chat.
Diagnose and resolve website, hosting, and server-related issues.
Troubleshoot HTML, CSS, WordPress, and widget-related problems.
Assist customers with API-related queries and integrations.
Support web hosting environments, domains, and DNS configurations.
Understand the basics of Web Servers and Application Servers for troubleshooting.
Document customer interactions and resolutions accurately.
Escalate complex technical issues to the appropriate teams when required.
Ensure high customer satisfaction while meeting quality and productivity metrics.
Required Technical Skills
Basic understanding of APIs
Knowledge of HTML & CSS
Experience working with WordPress
Understanding of Widgets and Plugins
Knowledge of Web Hosting
Basic understanding of Servers
Fundamentals of Web Servers & Application Servers
Strong troubleshooting and problem-solving skills
For more info Call & WhatsApp
HR Ansar - [phone removed]
Sourced from naukri
Skills
About AN Global Services
AN Global Services
None
IN
₹6.5L PA avg
Avg at AN Global Services
₹1L – ₹5L PA
This role
About
ArcelorMittal Digital Consulting Pvt Ltd is a subsidiary of ArcelorMittal, is the Indian branch with a focus on IS/IT supporting entire ArcelorMittal business, in all its segments and countries. This organization supports Consulting, Finance, Controlling, Purchasing, HR, Supply Chain and production processes, including ERP & MES Supporting Teams, IT Infrastructure & Telecom, Cybersecurity & Compliance. With the aim of supporting both legacy technologies as well the latest ones, aggressively adopting the Cloud, Artificial Intelligence (AI), Robotic Process Automation (RPA) or the Internet of Things (IoT), in this team you will find one of the largest technology exposures in the industry. ArcelorMittal Digital Consulting prides itself on delivering efficient, effective IT solutions supporting the business across a wide range of domains. The key to our success is largely dependent on the ability of our teams to work with CIOs and IT Managers across the globe as well with their program management teams to identify, prioritize and track the initiatives agreed with the business.
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