Technical Support Voice
One Degree North Human Resource · Bengaluru · onsite · Posted 40d ago
About a minute. You'll make an account on the way through.
About this role
Description
We are seeking a Technical Support Voice professional to join our team in India. The ideal candidate will have a background in providing exceptional customer service and technical support, with a focus on resolving issues efficiently and effectively.
Responsibilities
- Provide technical support to customers via voice calls
- Diagnose and resolve technical issues related to products or services
- Assist customers with installation, configuration, and troubleshooting of software and hardware
- Document all interactions with customers in the support ticketing system
- Collaborate with other technical teams to resolve complex issues
- Provide feedback on product performance and customer experience to improve service delivery
Skills and Qualifications
- 1-4 years of experience in a technical support or customer service role
- Excellent verbal and written communication skills in English
- Strong problem-solving skills and the ability to think analytically
- Familiarity with troubleshooting techniques for software and hardware issues
- Basic understanding of networking concepts and operating systems
- Experience with customer support ticketing systems and CRM software
- Ability to work in a fast-paced environment and manage multiple tasks
- Strong interpersonal skills and a customer-oriented mindset
Qualification: Minimum 12th Pass
Experience: Minimum 1 year in International Voice Process
Process: Tech Support – Voice
Language: Excellent English Communication Required
Shift: Rotational Shift
Weekly Off: 2 Rotational Offs
Salary: ₹34,000 CTC | ₹28,000 Take Home
Age Limit: Up to 30 Years
Cab: 2-Way Cab Facility
Location: ITPL, Bangalore
Work Mode: WFO
Joining: Immediate Joiners Required
Interested candidates can contact:
[phone removed]
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