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    Job · 14125558

    GURUGRAM · FULLTIME

    Technical support voice process

    Axis logo

    Axis

    Gurugram · onsite · Posted 56d ago

    Sourced fromFoundit
    Not disclosed1–5 yrsfulltimeGurugram

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role

    Roles & Responsibilities:

    Technical Support

    • Provide technical assistance to international customers via Voice or Chat.
    • Troubleshoot and resolve technical issues related to products/services.
    • Escalate unresolved issues to higher-level support or relevant teams.

    Communication & Coordination

    • Communicate clearly in English with international clients.
    • Maintain accurate records of customer interactions and technical issues.

    Work Details

    • 5 days working per week.
    • Both side cab facility provided.

    Eligibility:

    • Minimum 1 year of international technical support experience.
    • Good communication skills in English.
    • Candidates with chat support experience can also apply.

    Sourced from foundit

    Section · 02

    Skills

    Troubleshootingremote desktopticketing systemsComputer NetworksOS InstallationHardware SupportVoIP configuration

    Section · Company

    About Axis

    Axis logo

    Axis

    Skane

    SE

    ₹11.7L PA avg

    Avg at Axis

    About

    Y-Axis is the world's largest immigration and visa company. With 50+ company-owned and managed offices across India, Australia, the United Arab Emirates, the United Kingdom, and Canada and 1500+ employees, we serve over 1 million customers.

    We manage a high volume of inquiries, exceeding 1 Lakh monthly, from individuals interested in overseas education, work and immigration services. We specialize in providing comprehensive guidance and support to clients navigating the complexities of international opportunities.

    We are looking for a dynamic Inside Sales Consultant to join us in our mission of creating Global Indians. In this role, you will serve as the primary point of contact for prospective clients. Your responsibilities will include conducting consultations via phone, email, and in-person meetings. Your aim will be to understand client needs, promote our service offerings persuasively, and address inquiries effectively. Mention about your company profile, things you would want to highlight to jobseekers

    Industries

    Customer ServiceIntelligent SystemsSecurity

    Employee ratings

    10 reviews

    3.6/ 5

    Culture

    3.4

    Career growth

    3.3

    Work-life

    3.5

    Employees rate it well for

    Job Security36Overall Company36

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