Technical Support (User Ops, Platform, Network & Security Operations)

Create, support, and manage VDI images
Perform VDI administration in Horizon View, Windows 365 and Azure Virtual Desktop
Recommend AD and DEM group policy for deployment situations
Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
Ensure appropriate monitoring tools are in place and properly utilized to ensure the integrity and stability of the Enterprise VDI environment. Meets service SLA and to drive the delivery of appropriate, sustainable, and prompt solutions.
Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.

Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.