Technical Support Trainer 2 days ago
OnsiteGo · Noida · onsite · Posted 59d ago
Not disclosed4–8 yrsfulltimeSourced from
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About this role
Company: Onsitego
Position: Technical Support Trainer
Location: Noida
CTC: Up to ₹8 LPA
Department: Technical Support / Service Operations
Employment Type: Full-Time
Job Summary
We are looking for an experienced Technical Support Trainer to provide technical guidance, training, and operational support to field engineers. The role will be responsible for enhancing engineers technical capabilities, resolving complex field issues, handling escalations, and managing professional email communication with internal and external stakeholders.
Key Responsibilities
4–8 years of relevant experience in technical support, after-sales service, field service, technical training, or a similar role.
Strong experience in guiding and supporting field/service engineers.
Excellent troubleshooting and technical problem-solving skills.
Experience in handling technical escalations and RCA.
Position: Technical Support Trainer
Location: Noida
CTC: Up to ₹8 LPA
Department: Technical Support / Service Operations
Employment Type: Full-Time
Job Summary
We are looking for an experienced Technical Support Trainer to provide technical guidance, training, and operational support to field engineers. The role will be responsible for enhancing engineers technical capabilities, resolving complex field issues, handling escalations, and managing professional email communication with internal and external stakeholders.
Key Responsibilities
- Provide technical guidance and remote support to field engineers for complex service-related issues.
- Conduct regular technical training, refresher sessions, and knowledge-sharing programs for field engineers.
- Develop and deliver training modules based on product updates, recurring technical issues, and field requirements.
- Support engineers in troubleshooting and resolving technical problems at customer locations.
- Analyze escalated cases and provide appropriate technical solutions within defined timelines.
4–8 years of relevant experience in technical support, after-sales service, field service, technical training, or a similar role.
Strong experience in guiding and supporting field/service engineers.
Excellent troubleshooting and technical problem-solving skills.
Experience in handling technical escalations and RCA.
Sourced from foundit
Skills
Troubleshootingtechnical trainingTechnical guidanceTechnical Problem SolvingRemote Support
About Onsitego
OnsiteGo
Internet
1.4k+
employees
2010
16 years old
Mumbai, Maharashtra
US
₹8.1L PA avg
Avg at Onsitego
About
Onsitego is India’s leading device-care provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances.
Industries
Internet
Employee ratings
10 reviews
3.9/ 5
Culture
2.7
Career growth
2.6
Work-life
3.0
Employees rate it well for
Overall Company39Compensation & Benefits38
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