Technical Support Trainee (Freshers)

Technical Support Trainee (L1/L2)

blueBriX | Kochi, Kerala | Full-Time, Permanent

Shifts: Rotating across 4 shifts

Salary: 2.4 LPA for the first 3 months, then 3 LPA

Here's the Deal

Doctors, clinics and healthcare staff use our EHR software every single day. When something doesn't work, they don't want a lecture and they don't want to wait. They want someone to pick up, figure out what's wrong, and fix it. That's you.

This is a support job. You'll be on the phone, on email, and on chat, solving real problems for real people. Some will be easy. Some will be tricky. Some callers will be having a bad day. Your job is to stay calm, be helpful, and get it sorted.

No fancy job title. No inflated promises. Just honest work that matters, and a solid place to start a career in healthcare IT.

What You'll Actually Do

• Support clients. Answer client questions and fix issues over voice, email and chat. Promptly.
• Troubleshoot. Figure out what's broken, walk the client through the fix step by step, and know when to hand it to a senior or a developer.
• Learn the product. Learn our EHR product inside out: features, functions, technical requirements. If you don't know it, you can't fix it.
• Keep good records. Log every interaction in the ticketing system. What happened, what you did, what's next. If it isn't written down, it didn't happen.
• Keep getting better. Show up to training and knowledge-sharing sessions. The software changes, so you keep learning.
• Hit your numbers. First-call resolution, customer satisfaction and response time. We measure them. You'll be expected to meet them, and ideally beat them.

What You Need

• A degree preferably in Computer Science.
• A basic understanding of how software and computers work.
• Strong spoken communication. You'll be talking to clients all day, so clarity matters.
• Patience and empathy. The person on the other end is usually frustrated. Be the reason they hang up happy.
• The good sense to know when you can fix something yourself and when to escalate.
• The ability to stay steady when things get busy.

What You Don't Need

• Prior support experience. That's what the training is for.
• A healthcare background. We'll teach you the product and the domain.

The Straight Talk on Shifts and Pay

Shifts: This role rotates across 4 shifts. That means some early mornings and some late nights, because our clients need support when they're working. If you need fixed 9-to-5 hours, this isn't the right fit, and it's better you know that now.

Pay: 2.4 LPA for your first 3 months while you learn the ropes. Once you complete those 3 months, it goes to 3 LPA. Simple as that.

Location: On-site in Kochi. You learn support fastest sitting next to people who've already solved the problem you're stuck on.

Who Should Apply

People who like solving problems, don't mind a ringing phone, and take pride in doing the job right the first time. If that's you, apply.

If you're looking for an easy ride, keep scrolling. No hard feelings.