{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Team Lead","description":"

Key Responsibilities

Lead and manage the Tech Support team, ensuring smooth day-to-day operations.
Take ownership of technical issues related to bus operators and drive resolution.
Research, troubleshoot, and identify solutions for complex technical problems.
Escalate unresolved issues to appropriate internal teams following standard procedures.
Develop and implement strategies to improve team efficiency and reduce turnaround time (TAT).
Analyze operational data, generate reports, and provide actionable insights.
Monitor team performance, productivity, and service quality.
Collaborate with internal technology and business teams to drive projects and process improvements.
Provide timely and accurate updates to stakeholders.
Mentor, coach, and upskill team members to enhance technical competencies.

Educational Qualification: BCA / MCA / B.E./B.Tech / B.Sc

Experience Required: 4 to 6 years of experience in Technical Support & team Handling.
Preferred Skills

Strong analytical and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Excellent collaboration and cross-functional coordination skills.
Team Leadership & People Management
Technical Support
MySQL
Microsoft Excel
Database Management

","datePosted":"2026-06-24T00:00:00.000Z","validThrough":"2026-08-23T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4353832"},"url":"https://myjobb.ai/jobs/technical-support-team-lead/4353832","directApply":false,"hiringOrganization":{"@type":"Organization","name":"RedBus","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vcmVkYnVzLW9yaWdpbmFsLmpwZw.webp","sameAs":"https://www.redbus.in/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru","addressRegion":"Karnataka","addressCountry":"India"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":600000,"maxValue":900000,"unitText":"YEAR"}}}