{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"

Roles And Responsibilities:

Must have Technical knowledge and Hands-on Experience with Antivirus and EDR solutions on CROWDSTRIKE / SENTINELONE / TRENDMICRO
Effective in customer-facing engagement, Delivering technical product presentations & demonstrations and creative problem-solving skills.
Provide technical advice and recommendations to customers.
Run Proof of Values (POV) with approved success criteria demonstrating the benefits and value of the platform.
Must have Hands-on Implementation/ Installation/ Configuration and troubleshooting on Antivirus and EDR products
Hands-on experience in creating antivirus and EDR policies, rules, and exceptions.
Preparing implementation documents, architectural diagrams and Knowledge Transfer for the customer.
Should have good knowledge and experience in upgradation and migration activities.
Need to work on critical incidents and troubleshoot.
Troubleshooting Virus/malware incidents on endpoints.(Clients/servers. etc.)
Attending to the technical issues of the assigned tickets of customers over a remote session or on-site depending on the criticality.
Follow up and update the status of the assigned tickets
Technical Assistance to the sales team during the sales cycle
Upskilling to ensure steady growth to the self and company
Continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities of interest.

Certifications:

OEM certifications from CROWDSTRIKE / TRENDMICRO / SentinelONE - at least any one of them is mandatory

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