Technical Support Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Your role and responsibilities

This is a Technical Support Specialist role and will be a part of India Operation Center, Automation Business Area for Energy Industries Division (INOPC, AUEN) based in Bangalore, India. In this role you will be reporting to the Global Channel Support Manager. Your responsibilities include supporting ABB’s Automation Channel Partners globally, on all Presales Technical Support, Training and Aftersales Technical Support aspects.

The work model for the role is: #LI-Hybrid

This role is contributing to the Process Automation business for  Energy Industry division based in Bangalore, India

You will be mainly accountable for:

• Lead and support pre-sales technical queries, advising best-fit solutions, product positioning, technical queries on system capabilities, limitations, licensing, lifecycle status, etc. and to validate solutions, BOM generated by Partners, before order is placed.
• Lead technical discussions along with Partners & their customers on ABB control system products and industry specific solutions such as Batch Mgmt. solutions, Water Solutions, etc., and own the offered solution.
• Supports Partners with both, Sales and customized Technical/hands-on engineering Trainings on products and solutions offered.
• Provide technical guidance and support to new Partners on initial system configurations, controller configurations, graphic configurations, system sizing (servers/workstations/switches), etc.
• You will be the first support contact for Partners, in a global landscape. Assisting Partners, to the extent (remotely) possible, taking lead accountability of the Product related technical issue & resolution of the same.
• Liaise with Product Managers & L3 team on product related issues on an ongoing Partner project and lead the follow-up of issue resolution with L3 team, in cases where there’s no local Partner support team in Local divisions.

Qualifications for the role:

• Bachelor’s degree in engineering.
• Minimum 6+ years of relevant experience.
• Must have strong proficiency in hands-on project engineering experience with ABB Control System products in either of System 800xA, Freelance DCS, Symphony Plus.
• Having Industry specific experience with Batch mgmt. applications, Water solutions, F&B applications, and exposure to Digital offerings in OT space is a plus.
• Having international exposure, handling Customer/Channel Partner support roles, is a plus.
• Should be flexible to support geographies in different time zones other than India.
• Good verbal and written communication skills.

More about us:

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence(AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. 

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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