Technical Support Specialist

As a member of the Observability and Operations orchestration (OO) support team, you will support a product suite that helps our clients manage their critical IT infrastructure and operations. Our OSM suite covers the management and monitoring of public and private cloud deployments, management of unified, modern enterprise networks, automation and orchestration, lifecycle management across virtual and physical servers, databases, and middleware as well as Operations orchestration solutions.

The Technical Support Specialist will be responsible for making our clients successful by providing end-to-end technical support experience of the highest quality on OpenText product Operations orchestration (SM, OO/RPA) products. Addressing a client's concern is not only technical, but also an opportunity to build on, and strengthen, our relationships and partnerships with our clients.

Our Technical Support Specialist position offers you an opportunity to learn new and exciting technology, while working with the world's top Fortune 500 companies. You will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and work with OpenText Operations orchestration next level support, Engineering, and test software patches for clients.

Critical thinking is something that you will use daily as each client's situation is often unique, requiring creative and long-lasting solutions. Our strong team-based environment ensures that if you get stuck or need help, you will always feel supported and in-turn, you will provide support to others.