Technical Support Specialist

Role: Technical Support Engineer

Job Location: Mohali

Roles and Responsibilities

• Provide Technical support for WABA/RCS-related issues, including message delivery failures, webhook errors, and authentication hurdles.
• Monitor real-time platform performance and respond to system alerts or service outages, performing Root Cause Analysis (RCA) to prevent recurrence.
• Assist clients in integrating WABA with various CRMs and custom backend systems via REST APIs and Webhooks.
• Act as the technical bridge between our clients and WhatsApp BSPs to resolve upstream technical glitches or API versioning updates.

Experience & Skillset Required

• B. Tech (CSE or IT) B.E or BCA and an additional internship in a similar field will be good.
• Experience in telecom messaging platforms, WABA, RCS or SMS services is required.
• Decent knowledge of WABA operations, protocols (HTTP APIs), and messaging standards.
• Knowledge of WABA solutions and APIs.
• Ability to work in a shift-based schedule, including weekends if + when needed.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills with a professional eco-system.