Technical Support Specialist On-Site (Greater Noida)

Immediate Joining Required | Must Relocate & Stay Near Office

About The Role

SRC Cyber Solutions LLP is hiring a Technical Support Executive for its Greater Noida office. This role is strictly on-site, requires immediate joining, and candidates must be willing to relocate and stay near the office.

We are looking for M.Tech freshers or candidates with up to 1 year of relevant experience who can communicate clearly, learn fast, and handle technical interactions with discipline and accuracy.

Key Responsibilities

• Deliver first-level technical support to customers and enterprise clients.
• Handle and resolve queries through email, phone, remote sessions, and ticketing systems.
• Perform basic troubleshooting, system checks, and issue verification.
• Coordinate with internal tech teams for escalations and ensure timely ticket closure.
• Maintain accurate logs, documentation, and status reports.
• Support installation, configuration, and post-onboarding product training.
• Assist pre-sales teams with demos or technical clarifications when required.
• Maintain a professional, precise, and customer-oriented approach in all communication.
  
  

Qualifications

• BTech | M.Tech (CS/IT/ECE preferred) – Fresher OR up to 1 year of experience.
• Strong command over English communication (both written and verbal).
• Basic understanding of computers, networking, software systems, or troubleshooting.
• Must join immediately and relocate near Greater Noida office without delay.
  
  

Preferred Skills

• Exposure to help-desk, technical support, or customer handling.
• Knowledge of cybersecurity, system administration, or enterprise tools.
• Familiarity with CRM/ticketing systems.
• Relevant technical certifications are a plus.
  
  

Must-Have Skills

• Clear communication and strong coordination abilities.
• Fast learning, disciplined working style, and problem-solving mindset.
• Ability to manage follow-ups, multitask, and close tickets efficiently.
• Professional attitude, punctuality, and willingness to work on-site full-time.
  
  

Application is closed now. Thanks for your time.