Technical Support Specialist - Microsoft 365
Gigmo Solutions · Remote · remote · Posted 70d ago
About a minute. You'll make an account on the way through.
About this role
- As freelancer, you will be providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
- Responsible for handling escalation calls and resolving tickets as per SLA.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Diagnose and troubleshoot technical issues.
- Prioritize and manage several open issues at one time.
- Experienced in Microsoft Process or Microsoft 365 domain.
- Must have excellent written and verbal communication skills.
- Willing to work in shifts (247) (Mostly Noam Shifts)
- Must have a laptop with Windows 11 and fast internet connection with minimum 50 Mbps, TPM 2.0, 16 GB RAM.
- Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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About Gigmo Solutions
Gigmo Solutions
IT Services & Consulting
125
employees
2018
8 years old
Wilmington, North Carolina
United States
₹7L PA avg
Avg at Gigmo Solutions
About
Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence.
Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform.
Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.
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