Technical Support Service Desk - L1

Role & responsibilities

We are hiring energetic and customer-focused fresh graduates to join our Service Desk team. This role involves providing Level-1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.

Required Skills

• Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
• Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.
• Strong communication skills (verbal & written).
• Good problem-solving and analytical abilities.
• Ability to work in a fast-paced, customer-centric environment.
• Willingness to work in 24/7 rotational shifts.
• Selected candidates need to sign 2 years bond with us.

Preferred candidate profile

• Work Location Pune, MH
• Mode of Employment Full time
• Education BCA/ BSc – CS/B.com/BA English.
• 60 % throughout the academics.