GURUGRAM · FULLTIME
Technical Support Representative
Fis
Gurugram · onsite · Posted 30d ago
Sourced from
₹4.0L - ₹5.0L PA0–4 yrsfulltimeGurugram
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.7s
- Found the form on Naukri · 14 questions to answer1.6s
- Decided the answers for all of them2.5s
- Tailor your résumé to this role
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Section · 01
About this role
Roles and Responsibilities :
- Provide technical support to customers through phone, email, or chat regarding software products and services.
- Troubleshoot issues with identity access management systems, including password resets and account lockouts.
- Manage customer tickets using ticketing tools to track progress and resolve issues efficiently.
- Collaborate with internal teams to resolve complex technical issues related to IAM (Identity Access Management) solutions.
Job Requirements :
- 0-4 years of experience in a similar role providing technical support for software products or services.
- Strong understanding of Identity Access Management concepts, including password management and troubleshooting techniques.
- Proficiency in using ticketing tools such as [insert specific tool names].
- Excellent customer service skills with ability to communicate effectively over multiple channels.
Sourced from naukri
Section · 02
Skills
Customer ServiceAccess ManagementTroubleshootingTicketing Toolsaws iamTechnical Support Representativepassword managementIdentity Access Management
Section · Company