Technical Support Representative | Voice & Chat - C1/B2 Level
CSS CORP Juniper SRX Juniper-TAC · Chennai · onsite · Posted 38d ago
About a minute. You'll make an account on the way through.
About this role
Dear Candidate,
Greetings from Movate Technologies (formerly CSS Corp)!
Job Description :
Position : Technical Support Engineer – International Voice Process
Location : Ground Floor, Ambit IT Park, No. 32A & B, Ambit Road, Ambattur Industrial Estate, Chennai, Tamil Nadu — 600058, India
Shift : Night Shift
Weekly Off : Rotational Weekdays
Experienced Required : Minimum 6 months to 2 Years
Responsibilities:
· Respond promptly, courteously, and knowledgeably to technical support inquiries
· Provide top-tier support to all customers with a goal of first call resolution
· Educate customers on system installation/use, and assist in troubleshooting
· Utilize prior customer support experience to enable customer success and happiness
· Use problem-solving skills to solve customer issues and address concerns
· Outbound calls to current customers to address issues, when needed
Notice Period : Immediate Joiner/15 Days
Educational Qualification: Any Bachelor's Degree
CTC: 3 LPA to 4.5 LPA
How to Apply:
If your experience matches the above job description, kindly send your updated resume to:
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