Technical Support & Quality Assurance (QA) Associate

💼 Technical Support & Quality Assurance (QA) Associate 📍

Remote (India) | Full-Time | EST Shift Company: VMC Immigration Services 🔹

Location: Remote (India) 🔹

Employment Type: Full-Time 🔹

Work Schedule: Toronto Time Zone (EST/EDT) 🔹

Experience Required: 3–5 Years 🔹

Open Positions: 2 🔹

Salary Range: ₹6 LPA – ₹9 LPA About VMC Immigration Services VMC Immigration Services is a Canada-based immigration and international education consultancy dedicated to helping individuals achieve their Canadian immigration goals. In addition to our consulting services, we develop and maintain a suite of proprietary web applications that support our staff, clients, and business operations. As our technology platform continues to grow, we are looking for a

Technical Support & Quality Assurance (QA) Associate to help ensure our applications remain reliable, user-friendly, and of the highest quality. About the Role We are looking for a

Technical Support & Quality Assurance (QA) Associate to join our growing technology team. This role combines

Application Support and

Manual Quality Assurance (QA) . Approximately half of your time will be dedicated to troubleshooting application issues and supporting business users, while the remaining time will focus on testing new features, validating releases, and ensuring our applications perform reliably before deployment. You will work closely with developers and business users, playing a key role in maintaining application quality and delivering an exceptional user experience. This position is ideal for someone who enjoys solving technical problems, has strong analytical skills, and takes pride in delivering high-quality work. ⚠️ Remote Work & Shift Requirements This is a

fully remote position open to candidates located anywhere in India. This role follows

Toronto business hours (EST/EDT) , which typically correspond to: 🕖

7:00 PM / 8:00 PM IST – 4:00 AM / 5:00 AM IST (Depending on Daylight Saving Time.) Applicants must have:

• Reliable high-speed internet connection
• Dedicated and professional home workspace
• Ability to collaborate effectively in a remote environment
• Willingness to work permanent night shifts 🔧 Key ResponsibilitiesApplication Support
• Provide first-level technical support for internal business applications.
• Investigate, troubleshoot, and resolve application issues.
• Reproduce reported issues and identify root causes.
• Read and understand JavaScript/TypeScript code to trace application issues.
• Resolve minor issues independently whenever possible.
• Escalate complex issues to developers with detailed documentation.
• Assist users with login issues, forms, permissions, notifications, and application-related requests.
• Maintain technical documentation, support guides, and knowledge base articles. Quality Assurance (Manual Testing)
• Perform manual functional, smoke, regression, and user acceptance testing.
• Test new features before production releases.
• Verify application functionality across different browsers and devices.
• Create detailed bug reports for developers.
• Retest resolved defects and validate bug fixes.
• Maintain test cases, release checklists, and testing documentation.
• Ensure applications meet quality standards before deployment. ✅ Required Skills & ExperienceMust Have
• 3–5 years of experience in Technical Support, Application Support, Manual QA, or a similar role.
• Good understanding of modern web applications.
• Strong troubleshooting and analytical skills.
• Experience using Browser Developer Tools (Console & Network tabs).
• Ability to read JavaScript or TypeScript code.
• Excellent written and verbal English communication skills.
• Strong attention to detail.
• Ability to work independently in a remote environment.
• Comfortable working Toronto (EST/EDT) business hours. Nice to Have
• Experience with React or Next.js.
• Basic SQL knowledge.
• Familiarity with Playwright or Selenium.
• Experience using Jira, Linear, Zendesk, Freshdesk, or similar ticketing systems.
• Basic Git knowledge.
• Previous experience in the immigration, education, or consulting industry. 💻 Technology Stack Our applications are built using modern technologies, including:
• React
• Next.js
• TypeScript
• Node.js (Fastify / NestJS)
• Python / Django
• PostgreSQL
• MySQL
• Docker
• Playwright You don't need experience with every technology listed above, but a willingness to learn is essential. 🎯 What Success Looks Like
• Prompt and professional resolution of user issues.
• High-quality bug reports that enable faster issue resolution.
• Thorough testing of new features before deployment.
• Accurate and up-to-date documentation.
• Stable, reliable, and user-friendly applications.
• Strong collaboration between Support, QA, and Development teams. 🎁 What We Offer
• ✅ Fully remote work environment
• ✅ Opportunity to work with Canadian business operations
• ✅ Exposure to modern web technologies and software development practices
• ✅ Collaborative and supportive team culture
• ✅ Professional growth and long-term career opportunities
• ✅ Opportunity to contribute to innovative technology solutions 📩 How to Apply Interested candidates are invited to submit their updated resume. 📧

Email: chandrani@visamastercanada.com

Subject Line: Technical Support & QA Associate Please include the following details:

• Total years of experience
• Relevant Technical Support / QA experience
• Experience with JavaScript, TypeScript, React, or Next.js (if applicable)
• Current location
• Notice period
• Current monthly net take-home salary (in hand)
• Expected monthly net take-home salary (in hand) 📌 Important Note Candidates

must be comfortable working permanent Toronto (EST/EDT) business hours from India. Only shortlisted candidates will be contacted for further evaluation.