Technical Support Professional
Fronius · Pune · onsite · Posted 37d ago
About a minute. You'll make an account on the way through.
About this role
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Technical customer support and service for national Solar & Energy customers and internal interfaces
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Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
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Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)
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Proactively sharing expertise within the national support team and across relevant departments
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Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
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All other duties as assigned by management (e.g. nomination for projects/desks)
Requirements:
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Technical education
-
Additional professional qualifications obtained through continuing education or several years of professional experience
-
Professional experience in technical support
-
English language skills and/or local language at a level appropriate for the position
-
Technical customer support and service for national Solar & Energy customers and internal interfaces
-
Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback
-
Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)
-
Proactively sharing expertise within the national support team and across relevant departments
-
Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements
-
All other duties as assigned by management (e.g. nomination for projects/desks)
Requirements:
-
Technical education
-
Additional professional qualifications obtained through continuing education or several years of professional experience
-
Professional experience in technical support
-
English language skills and/or local language at a level appropriate for the position
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Fronius
Industrial Machinery
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