HYDERABAD · FULLTIME
Technical Support Manager
TechMojo Solutions
Hyderabad · onsite · Posted 13d ago
Sourced from
Undisclosed2–7 yrsfulltimeHyderabad
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Section · 01
About this role
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- At least 2 years of people management experience.
- Should have good business communication.
- Should have experience in Incident Management.
- Ability to drive RCA / PIR calls and communicate the same with stake holders in both tech non-tech versions based on audience.
- Review SoPs, Runbooks and able to create new ones educate L1/L2 teams on the same.
- Exposure to any log management tool - ELK, Splunk etc.
- Exposure to create/monitor dashboards in, say, Grafana from any data source.
- Able to troubleshoot incidents, guide L1/L2 during resolution.
- Exposure to create manage shift rosters for 24/7/365 for L1/L2 engineers.
- Should have a decent understanding of deployments process, hotfixes, emergency fixes etc.
- Review releases for operational gaps and test the same to ensure a smooth rollout to
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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Section · 02
Skills
GrafanaPeople managementIncident ManagementTechnical SupportLog ManagementSplunk
Section · Company
About TechMojo Solutions
TechMojo Solutions
IT Services & Consulting
502
employees
2013
13 years old
Hyderabad
India
About
TechMojo is a leading software solutions provider offering growth-oriented software solutions to clients worldwide.
Industries
IT Services & ConsultingSoftware Product
Employee ratings
192 reviews
4.0/ 5
Culture
3.6
Career growth
3.7
Work-life
3.7
Employees rate it well for
Salary28Learning25Senior Management24Work Culture23Work Life Balance21
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