Technical Support Manager

Seniority: 8 - 10 years

Environment: High-scale, on-premises

Primary Goal: Stabilize Production, Prevent Incidents, Improve Observability & Integrations

Role Overview

We are looking for a hands-on Solution Architect with strong experience in payments systems

(BBPS/UPI/IMPS) to drive production stability, system observability, and partner integrations.

The role requires deep expertise in Java-based systems, strong debugging skills, and the ability to

handle real-time transaction systems under high load.

Key Responsibilities

• Lead production incident troubleshooting (Txn Failures, Latency, 503 errors)
• Analyse and resolve reconciliation & settlement issues
• Handle certificate/signature-related issues and security flows
• Design and improve system architecture for reliability & scalability
• Strengthen monitoring & observability (logs, alerts, dashboards)
• Manage and stabilize integrations with banks, billers, and partners
• Work closely with internal teams, external partners, and NPCI stakeholders
• Drive RCA and preventive measures for recurring incidents.

Must-Have Skills

• 812 years of experience in backend systems
• Strong Java / Spring Boot expertise
• Experience in payments systems (UPI / IMPS / BBPS / Payment Switch)
• Proven experience in production troubleshooting at scale
• Strong understanding of:
• API integrations
• Distributed systems
• On-premises infrastructure
• Hands-on with monitoring & observability tools
• Experience handling real-time transaction systems