{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Lead","description":"

Roles and Responsibilities

Participate in on-call rotation for after-hours support shifts.
Develop and maintain knowledge base articles to document troubleshooting procedures and solutions.
Collaborate with cross-functional teams to resolve customer complaints and improve overall service quality.
Troubleshoot complex issues related to Linux operating systems, SQL databases, and other technologies.
Provide technical support to customers via phone, email, or chat for IT services and consulting projects.

Desired Candidate Profile

8-12 years of experience in a similar role providing technical support for IT services & consulting projects.
Bachelor's degree (B.Tech / B.E.) from a recognized university in Any Specialization.
Strong understanding of Linux operating systems, SQL databases, ITIL processes, and ability to work independently with minimal supervision.

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