Technical Support Lead Digital Platforms

Key Responsibilities

• Providing technical support for a range of applications hosted on cloud platforms, including diagnosing and troubleshooting issues, identifying, and fixing defects, and implementing enhancements.
• Assisting with the deployment and testing of new components and updates to the digital client platform.
• Coordinate with team members, management, and clients to ensure projects meet standards and deadlines.
• Collaborating with other members of the IT team and stakeholders to gather and understand requirements, prioritize tasks, and provide timely resolution of issues.
• Provide motivation and direction to team members, cultivating a productive work environment. Additionally, the Technical Lead will act as a mentor to less experienced developers, assisting them in enhancing their skills through code reviews and pair programming.
• Maintaining documentation and records of support activities and processes.
• Identify potential risks in projects and develop contingency plans to mitigate them.
• Schedule training sessions and meetings to discuss improvements and update the team on the latest technologies and practices.

Key Requirements

• Minimum of 8 years of professional experience with development and operations projects.
• Programming proficiency in one or few of the web-based languages, like Java, Python, C#, JavaScript, CSS, SQL.
• Knowledge of cloud platforms Azure.
• Skills Outsystems, Azure SQL Database ( SQL Server), Storage Accounts ( Blob and File Storage ), Azure Kubernetes Service (AKS), Azure Container Registry, Azure Monitor, Key Vault, Application Gateway.
• Experience in setting up, configuring, and managing applications and platforms.
• In-depth knowledge of software development methodologies (e.g., Agile, Scrum)
• Oversee the entire software development lifecycle and ensure adherence to quality standards.
• Experience in application lifecycle management (deployment, configurations, monitoring).
• Experience in troubleshooting applications (platform, logs, performance).
• Knowledge and experience with IT management tools / software such as DevOps and Remedy.
• Understanding of continuous integration and continuous deployment (CI/CD) processes.
• Awareness of security principles and best practices in software development
• General working knowledge of network and global IT infrastructures.
• Optional: Knowledge and experience with REST APIs and web services.
• Optional: Knowledge and experience with monitoring tools such as Network Watcher.

Key Skills

• Team player.
• Constant learner and self-motivated person.
• Analytical and problem-solving skills.
• Ability to work without direct supervision.
• Ability to work under pressure.
• Ability to resolve conflicts.
• Excellent verbal and written communication skills to effectively convey ideas and updates to stakeholders.
• Technical and interpersonal skills.
• Passionate to mentor and develop team members.
• Proven ability to lead a team, manage conflicts, and maintain positive relationships among team members.
• Proactive in identifying challenges and implementing solutions to enhance team performance and project outcomes.

Key Qualification Capabilities

• Bachelor s degree in computer science or a related field.
• 8 to 10 years of experience in application support or a similar technical role.
• Proactive application monitoring, analyzing and fixing issues that arise.
• Manage application releases and hotfixes - both regular and ad-hoc.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.