technical support L2

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or chat regarding software product issues.
• Troubleshoot and resolve customer complaints in a timely and professional manner.
• Collaborate with internal teams to identify and implement solutions for recurring issues.
• Document customer interactions using CRM software for accurate tracking.

Job Requirements :

• Fluency in English language (written & spoken).
• 1-2 years of experience in non-voice process or technical support role.
• Excellent communication skills with ability to articulate complex technical information simply.
• Strong problem-solving skills with attention to detail.