Technical Support L2

Details:

Core Knowledge Requirements

EDI formats

• ANSI X12
• EDIFACT
• XML
• All comma separated files
  
  

Mapping tool

• Partner onboarding : Configure new trading partners, including setting up required EDI profiles and connectivity.
• New maps : Design and implement new EDI maps based on partner specs.
• Map modifications : Adjust existing maps to accommodate changes in partner specs or internal data requirements.
• Map failures : Diagnose and resolve mapping errors, transformation issues, or data mismatches.
• Job scheduling : Set up and manage scheduled jobs for EDI processing (e.g., transmission, translation, archival).
• Resend data : Resend data for failed messages.
  
  

SAP

• IDoc flow knowledge : Understand end-to-end IDoc lifecycle (creation, transmission, processing).
• Reprocess IDocs : Use SAP transaction codes, or manually edit and reprocess failed IDocs.
• IDoc creation : Trigger IDocs using standard output types; familiarity with SAP standard transactions
• Output types : Configure and troubleshoot output types for triggering EDI.
• EDI table entries : Work with SAP EDI tables (new entries and troubleshooting).
• EDI-specific customer master data fields : Maintain WE20 partner profiles, and maintain EDI customer master data fields.
• SAP job management : Understand and maintain SAP background jobs.
• New implementations: make the needed tests in the SAP system to set up a new EDI partner or make changes for existing EDI setups.
  
  

Job Requirements

Details:

Technical Instructions for Communication Channels

AS2

• Install and configure AS2 adapters or middleware.
• Manage certificates for encryption/signing.
• Monitor transmission logs for acknowledgments (MDN).
  
  

SFTP

• Understand secure credentials and host keys.
• Schedule and monitor automated file transfers via scripts or middleware.
• Implement error handling for file delivery issues.
  
  

Other Skills (nice To Have)

• OpenText TLE knowledge: one of our current mapping tools
• CLEO VL Trader knowledge : experience with CLEO VL Trader
• BTP knowledge: migrate TLE mappings into BTP