Technical Support Intern

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

As a Technical Support Intern, you'll work closely with our Support and Engineering teams to monitor issues, troubleshoot basic technical problems, and help ensure a great customer experience. You'll gain hands-on exposure to SaaS support, troubleshooting, documentation, and incident management.

What you'll be doing

• Monitor alerts, emails, and tickets and proactively identify issues.
• Perform basic troubleshooting and escalate issues to the appropriate teams.
• Assist with diagnosing and resolving issues on the Observe.AI platform.
• Document issues, solutions, SOPs, and troubleshooting guides.
• Assist with product testing and creation of customer-facing training materials.
• Learn new features and technologies and develop expertise in the Observe.AI platform.

What you'll bring to the role

• Bachelor's degree or currently pursuing a degree in Engineering, Computer Science, IT, or a related technical field.
• 0–1 year of experience; internships or academic projects are a plus.
• Strong technical aptitude and problem-solving skills.
• Good written and verbal communication skills in English.
• Strong attention to detail and willingness to learn.
• Comfortable working in EMEA/US shifts.
• Immediate availability / ability to join at short notice.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.