Technical Support - Intern

About Apsona

Apsona is a growing company in the Salesforce ecosystem, serving thousands of customers including large non-profits and educational institutions. Our tools empower Salesforce administrators with advanced reporting, document generation, and data management capabilities.

Role Summary

We are seeking a high-caliber Technical Support & Solutions intern. This role combines technical troubleshooting, Salesforce administration support, and proactive solution building to ensure our customers maximize their investment in Apsona products. The incumbent will serve as a bridge between customer needs and our technical capabilities, ensuring high satisfaction and product adoption through technical excellence and empathetic communication.

Core Responsibilities

• Product Support: Act as the primary point of contact for technical inquiries. This includes investigating complex technical issues, troubleshooting product features, and guiding customers through diagnostic steps to reach a resolution efficiently.
• SF Admin Support: Assist customers with Salesforce-specific tasks such as managing permissions, automation, and data integrity as they relate to Apsona integrations. You will help admins optimize their Salesforce environment to work seamlessly with our tools.
• Product Solutions Building: Collaborate with customers to design and build custom solutions using Apsona tools. You will analyze business requirements and translate them into technical configurations that solve complex data and reporting challenges.
• Customer Onboarding & Training: Lead onboarding sessions for new users, providing clear instructional guidance and follow-up to ensure successful product adoption.
• Feedback Loop: Share critical customer insights and technical feedback with the product team to drive continuous service improvements.
  
  

Who You Are

• A customer-facing professional who can explain complex technical concepts in simple, accessible terms.
• A problem-solver capable of diagnosing issues independently in a remote, fast-paced environment.
• An expert in Salesforce administration with a passion for building efficient systems.
  
  

Skills Required

• Exceptional written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Proficiency with SaaS tools or the ability to quickly learn new software applications.
• Any experience working in a B2B SaaS environment is a plus.
  
  

Skills: b2b,customer,salesforce,reporting,communication,saas,automation