Technical Support (Hindi & English Voice Support)

Roles and Responsibilities

• Provide technical support to customers through phone calls, emails, or chats in Hindi and English.
  
• Troubleshoot issues related to software applications, hardware devices, and network connectivity.
  
• Resolve customer complaints efficiently by understanding their needs and providing effective solutions.
  
• Maintain accurate records of customer interactions using CRM software.
  
• Collaborate with internal teams to resolve complex technical issues.
  

Desired Candidate Profile

• 0.6-4 years of experience in BPO/Call Centre environment.
  
• Strong communication skills in both Hindi and English (written & spoken).
  
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy.
  
• Ability to work on night shifts (rotating schedules).