We are seeking a skilled and customer-oriented Level 2 Tech Support Executive to join our IT
support team. The ideal candidate will provide advanced technical support for desktop systems,
email configuration, and printer setup. You will also be responsible for troubleshooting complex
issues, assisting less tech-savvy users, and using critical thinking to diagnose and resolve problems
efficiently.
Roles & Responsibilities:
Provide Level 2 support for Windows desktops and laptops (hardware & software).
Configure, troubleshoot, and support Microsoft Outlook, Exchange/IMAP email accounts,
and mobile email setup
Use critical thinking and logical probing techniques to identify root causes of issue
Provide remote support to end-users with varying levels of technical proficiency.
Guide users with patience and empathy, especially those who are not tech-savvy.
Document troubleshooting steps and resolutions in the ticketing system
Collaborate with other IT team members for systemic issue resolution
Ensure adherence to IT policies, processes, and security standards
Required Skill Set:
Minimum 1 Year experience in IT desktop support or Level 2 technical support role.
Strong knowledge of Windows 10/11, MS Office, and common desktop applications.
Experience in email client configuration and email protocol handling.
Proficient in network printer setup, print server management, and troubleshooting.
Excellent interpersonal and communication skills, especially with non-technical users.
Ability to multitask and manage time efficiently in a fast-paced environmentInterested candidates Kindly mail your CV's to [email removed] or Contact [phone removed]Sourced from naukri
