Technical Support Executive

Job Description:

We are looking for a motivated Technical Support Executive to provide technical assistance to customers and resolve basic hardware and software issues. The candidate should have basic computer knowledge, good communication skills, and problem-solving abilities.

Role & responsibilities

• Provide technical support to customers and users.
• Troubleshoot basic hardware and software issues.
• Assist with system installation, configuration, and maintenance.
• Resolve technical queries through calls, emails, or tickets.
• Identify and report technical problems to the concerned team.
• Maintain records of issues and solutions.

Preferred candidate profile

• Basic computer and IT knowledge.
• Knowledge of Windows OS, MS Office, and computer hardware.
• Basic understanding of networking and troubleshooting.
• Good communication and problem-solving skills.