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    Job · 21682798

    BENGALURU · FULLTIME

    Technical Support Executive

    IntouchCX

    IntouchCX

    Bengaluru · onsite · Posted 1d ago

    Sourced fromNaukri
    ₹3.0L - ₹4.5L PA1–6 yrsfulltimeBengaluru

    About a minute. You'll make an account on the way through.

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    Section · 01

    About this role

    Roles and Responsibilities :

    • Provide technical support to customers through phone, email, or chat channels.
    • Troubleshoot and resolve customer issues related to software products and services.
    • Collaborate with internal teams to escalate complex cases and ensure timely resolution.
    • Document customer interactions using CRM software for accurate tracking.

    Job Requirements :

    • 1-6 years of experience in an international technical support environment.
    • Strong knowledge of active directory support and troubleshooting techniques.
    • Excellent communication skills for effective issue resolution over the phone or via written correspondence.
    • international voice 

    Sourced from naukri

    Section · 02

    Skills

    International Technical SupportActive Directory SupportTechnical HelpdeskTechnical Voice Process

    Section · Company

    About IntouchCX

    IntouchCX

    IntouchCX

    BPO

    3.3k+

    employees

    2001

    25 years old

    Winnipeg, Manitoba

    Canada

    ₹3L – ₹4.5L PA

    This role

    About

    We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.

    Industries

    BPOBPO/KPO

    Employees rate it well for

    Senior Management277Salary270Job Security173Work Environment147Work Culture113

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    Technical Support Executive · waiting for your command