Technical Support Executive

Role & responsibilities

• Will be a SPOC for all live development projects
• Daily check and coordination with team for BAU (Business as usual) for all projects
• First level troubleshooting for production, provide findings to relevant team for their appropriate action, training will be provided
• Daily review of logs & share findings to team
• Data / Report sharing with stakeholders as and when required
• Co-ordination with Bank / internal teams / aggregators / card schemes whenever required
• Part of Technical Operations Team, Fresher graduates are also preferred
• Manage E-commerce support team members and roster management
• Liaising and reporting to seniors with all daily and monthly activities

Preferred candidate profile

• Candidate must be a B.Tech/B.E/BCA/BSc (any discipline)/Graduation is must.
• Good analysis & troubleshooting skills
• Ability to multitask in a fast-paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong communications skills
• Good documentation skills
• Should be from the Western side(Churchgate to Virar)