Technical Support Executive

Greetings!!!!

Currently we have an urgent Position for Technical Voice Support Professionals with one of our projects, location based in Chennai.

Kindly find below the Job Description for your perusal

Job Location : Chennai, Perungalathur

Mode of Employment : Permanent (Work from Office)

Shift Timings : Night Shift (Rotational Week OFF)

Experience : 6 Months - 1 Year

Job Description:

Be the primary point of contact for our Business-to-Business customers through Voice.

Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).

Take full ownership of each interaction with proactive problem-solving and excellent customer service.

Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.

Maintain customer records and call documentation in our systems with precision.

Meet performance metrics such as quality, productivity, attendance, and first contact resolution.

Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications

Excellent communication skills in English

Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently.

Basic user-level knowledge of Windows operating systems.

High school diploma or equivalent and above.

6 months 2 years of experience in domestic or international voice process.

Additional Information

Job Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]

Shift: Rotational shifts include both day and night

5 days of work, 2 days rotational off

Interested Candidate kindly share your updated resume to [email removed]

Regards

Ramesh

Talent Aquisition - Sutherland Global

[phone removed]