Technical Support Executive
AN Global Services · Pune · onsite · Posted 47d ago
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About this role
Hiring: Technical Support Executive Blended Process
Contact Faisal : [phone removed]
Location: Pune
Salary: 3.8 LPA - 5 LPA
Process: Blended Process Voice + Non-Voice
Shift: Rotational Shift
Off: Rotational Offs
Education: Graduate
Experience: Fresher & Experienced Candidates Can Apply
Technical Experience: 1 Year Preferred/Required
Job Responsibilities
- Provide technical support to customers through Voice, Chat & Email.
- Troubleshoot and resolve technical issues within defined timelines.
- Understand and resolve issues related to Websites, Hosting & Servers.
- Assist customers with basic website-related technical queries.
- Identify issues, perform troubleshooting and escalate complex problems to the appropriate team.
- Maintain excellent customer experience while handling technical queries.
Required Technical Skills
Candidates should have good working knowledge of:
- API
- HTML
- CSS
- Widgets
- WordPress
- Web Hosting
- Server
Candidate Profile
- Graduate in any discipline.
- Candidates with 1 year of relevant technical support experience preferred.
- Fresher candidates with strong technical knowledge may also apply.
- Excellent English Communication Skills both verbal and written.
- Good troubleshooting and problem-solving abilities.
- Comfortable working in Rotational Shifts & Rotational Offs.
- Customer-focused with a positive attitude.
Interested Candidates
Share their Updated CV on [phone removed]
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Skills
About AN Global Services
AN Global Services
None
IN
₹6.5L PA avg
Avg at AN Global Services
₹3.3L – ₹5L PA
This role
About
ArcelorMittal Digital Consulting Pvt Ltd is a subsidiary of ArcelorMittal, is the Indian branch with a focus on IS/IT supporting entire ArcelorMittal business, in all its segments and countries. This organization supports Consulting, Finance, Controlling, Purchasing, HR, Supply Chain and production processes, including ERP & MES Supporting Teams, IT Infrastructure & Telecom, Cybersecurity & Compliance. With the aim of supporting both legacy technologies as well the latest ones, aggressively adopting the Cloud, Artificial Intelligence (AI), Robotic Process Automation (RPA) or the Internet of Things (IoT), in this team you will find one of the largest technology exposures in the industry. ArcelorMittal Digital Consulting prides itself on delivering efficient, effective IT solutions supporting the business across a wide range of domains. The key to our success is largely dependent on the ability of our teams to work with CIOs and IT Managers across the globe as well with their program management teams to identify, prioritize and track the initiatives agreed with the business.
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