Technical Support Executive

Technical Support Engineer – Fuel & Camera

Job Summary

We are looking for a Technical Support Engineer with a primary focus on Fuel Monitoring and Vehicle Camera/Video solutions. The candidate will handle technical troubleshooting, client support, device-level validation, and coordination with internal teams for issue resolution.

Key Responsibilities

Primary Responsibilities – Fuel & Camera

• Troubleshoot fuel sensor, fuel level, fuel consumption, calibration, and fuel-related alerts.
• Troubleshoot camera features including Live Streaming, Snapshot, Playback, Audio, Intercom, and Channel availability.
• Perform basic device, wiring, power, SIM/network, and configuration checks.
• Analyze device logs, commands, responses, and data to identify the root cause.
• Validate data between device, server, API, database, and application.
• Coordinate with Development, Backend, DevOps, QA, and device suppliers for complex issues.
• Prepare clear RCA, troubleshooting steps, and resolution details for recurring/critical issues.
• Provide technical support through tickets, email, calls, and remote access.
  
  

Secondary Responsibilities

• Basic knowledge of SQL/database queries and validation.
• Basic understanding of REST APIs and API responses.
• Basic networking and Linux troubleshooting.
• Support application configuration, updates, patches, and deployments when required.
• Maintain proper ticket documentation and ensure SLA/response-time compliance.
  
  

Required Skills

• 1–3 years of experience in Technical/Application/Device Support.
• Practical experience with GPS, IoT, Fleet Management, Telematics, Fuel Monitoring, or Vehicle Camera systems is preferred.
• Strong troubleshooting and analytical skills.
• Good understanding of hardware + software troubleshooting.
• Good verbal and written communication skills.
• Ability to work independently and coordinate with multiple technical teams.
• Comfortable working in rotational/off-hour shifts when required.
  
  

Good to Have

• Knowledge of JT/T 808, JT/T 1078, RTP, G.711A or similar protocols.
• Experience with MDVR/DVR/vehicle camera systems.
• Knowledge of fuel sensors and fuel calibration.
• SQL/MySQL and REST API knowledge.
• Exposure to AWS/cloud environments.
• Experience in International Technical Support.
  
  

Key Competencies

• Strong ownership of issues
• Customer-focused approach
• Analytical and troubleshooting mindset
• Attention to detail
• Good communication
• Ability to work under pressure
• Willingness to learn new devices and technologies
  
  

Primary Focus: Fuel & Camera/Video Support

Secondary Focus: Application, GPS/IoT, Database, API & General Technical Support

Required Skills

Cross team support Behavioural jenkins Communication Punctuality