Technical Support Executive

Aivida is a digital healthcare company providing technology solutions for doctors, pharmacists, laboratories, and clinics. We are looking for a Technical Support Executive Field Support to visit healthcare professionals and assist them with the Aivida platform.

Key Responsibilities

• Visit doctors, pharmacists, laboratories, and clinics across Chennai.
• Explain and demonstrate the Aivida digital healthcare platform.
• Assist healthcare professionals with registration, onboarding, and platform usage.
• Provide on-site technical support and resolve basic application-related issues.
• Troubleshoot customer issues and coordinate with the internal technical team when required.
• Train customers on how to use the Aivida platform effectively.
• Maintain regular follow-ups with customers.
• Maintain daily field visit and customer interaction reports.
• Travel to different locations based on assigned field requirements.

Requirements

• Own bike/two-wheeler is mandatory.
• Valid driving licence.
• Good communication and interpersonal skills.
• Ability to communicate professionally with doctors, pharmacists, lab staff, and clinic representatives.
• Basic knowledge of mobile applications, websites, and technical troubleshooting.
• Willingness to travel across Chennai for field visits.
• Technical support, field support, customer support, or healthcare technology experience is preferred.
• Freshers with good communication skills and willingness to learn can apply.

Key Skills

Technical Support | Field Support | Customer Support | Troubleshooting | Product Demonstration | Customer Onboarding | Field Visits | Communication Skills | Healthcare Technology

Work Location: In person