SURAT · FULLTIME
Technical Support Executive
Pratic Nathubhai Patel (Proprietor of Anand Systems India)
Surat · onsite · Posted 56d ago
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Section · 01
About this role
ASI RMS — Support & Onboarding Executive
Department: ASI RMS
Experience: 1–2 Years
Location: Surat, Gujarat
Shift: USA Shift / India Night Shift
About the Role
We are looking for a customer-focused RMS Support & Onboarding Executive to join our ASI RMS team.
Key Responsibilities & Skills
• Demonstrate basic knowledge of hotel PMS and hotel operations, preferably ASI PMS.
• Onboard and configure hotel properties in ASI RMS powered by Duetto.
• Configure room types, rates, minimum/maximum rates, restrictions, and competitive sets.
• Provide first-level support for RMS configuration, connectivity, and data-related issues.
• Understand key hospitality and revenue-management metrics, including Occupancy, ADR, Availability, and revenue performance.
• Troubleshoot configuration and operational issues and coordinate with internal and Duetto teams when required.
• Support US-based hotel clients through CRM, Live Chat, Email, and VoIP.
• Maintain accurate configuration records and demonstrate strong communication, analytical, troubleshooting, and attention-to-detail skills.
Preferred Experience
• Experience with ASI PMS, hotel PMS, hotel operations, or technical/application support.
• RMS / Revenue Management experience is an advantage.
• Experience supporting US-based hotel clients is preferred.
Ideal Candidate
A good communicator with basic PMS knowledge, strong problem-solving skills, attention to detail, and a genuine interest in hotel revenue management and hospitality technology.
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Section · 02