Technical Support Executive
AN Global Services · Gurugram · onsite · Posted 64d ago
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About this role
Hiring: International Voice Process Technical Support
Position: Technical Support Executive International Voice Process
Location: Gurgaon
Experience: Fresher & Experienced candidates can apply
Education: Graduate Mandatory
Salary: 3.20 LPA 4.20 LPA
Shift: Rotational Shifts & Rotational Offs
Joining: Immediate Joiners Preferred
Key Responsibilities
- Handle international customer calls and provide technical assistance.
- Understand customer issues and provide appropriate troubleshooting solutions.
- Resolve technical queries within the defined process guidelines.
- Maintain a high level of customer satisfaction.
- Document customer interactions accurately in the system.
- Escalate complex issues to the appropriate team whenever required.
- Follow company policies, quality standards, and process guidelines.
Candidate Requirements
- Graduation is mandatory.
- Freshers and candidates with relevant experience can apply.
- Excellent verbal communication skills in English.
- Good customer-handling and problem-solving skills.
- Basic technical knowledge and troubleshooting ability.
- Comfortable working in rotational shifts and rotational offs.
- Immediate joiners are preferred.
- Candidates should be comfortable working from the Gurgaon/Gurugram location.
How to Apply
Interested candidates can share their updated CV:
WhatsApp: #AGS [phone removed]
Email: [email removed]
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About AN Global Services
AN Global Services
None
IN
₹6.5L PA avg
Avg at AN Global Services
₹3L – ₹4L PA
This role
About
ArcelorMittal Digital Consulting Pvt Ltd is a subsidiary of ArcelorMittal, is the Indian branch with a focus on IS/IT supporting entire ArcelorMittal business, in all its segments and countries. This organization supports Consulting, Finance, Controlling, Purchasing, HR, Supply Chain and production processes, including ERP & MES Supporting Teams, IT Infrastructure & Telecom, Cybersecurity & Compliance. With the aim of supporting both legacy technologies as well the latest ones, aggressively adopting the Cloud, Artificial Intelligence (AI), Robotic Process Automation (RPA) or the Internet of Things (IoT), in this team you will find one of the largest technology exposures in the industry. ArcelorMittal Digital Consulting prides itself on delivering efficient, effective IT solutions supporting the business across a wide range of domains. The key to our success is largely dependent on the ability of our teams to work with CIOs and IT Managers across the globe as well with their program management teams to identify, prioritize and track the initiatives agreed with the business.
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