Technical Support Executive

Senior Customer Support Specialist (L1 Senior)

Job Description

• Advanced understanding of:
• Clinical workflows
• Provider documentation
• Medication management
• Lab workflows
• Patient scheduling
• Revenue Cycle Management
• Insurance processing
• Claims and invoicing
• Experience investigating complex production issues across integrated healthcare platforms.
• Experience collaborating with Product, QA, Development, Customer Success, and Implementation teams.
• Ability to perform root cause analysis and recommend product or process improvements.
• Experience mentoring junior support engineers.
• Knowledge of healthcare interoperability standards (HL7, FHIR, API integrations) is desirable.
• Understanding of HIPAA, PHI handling, and healthcare compliance standards.

Minimum Experience

• Bachelor's degree in Computer Science, Information Technology, Healthcare Administration, Life Sciences, or related discipline.
• 36 years of experience supporting enterprise Healthcare IT applications.