Technical Support Executive (Voice Process )
AN Global Services · Pune · onsite · Posted 71d ago
About a minute. You'll make an account on the way through.
About this role
Job Description Technical Support Engineer (International Voice Process)
For more info Call & WhatsApp
Kaif - [phone removed]
Job Title: Technical Support Engineer International Voice Process
Location: Pune
Experience: Fresher 3Year (International Call Center Experience Preferred)
Employment Type: Full-Time
Shift: Rotational Shifts & Rotational Week Offs
Job Summary
We are looking for enthusiastic and customer-focused Technical Support Engineers to join our International Voice Process. The ideal candidate should have excellent communication skills, basic technical troubleshooting knowledge, and experience in handling international customer queries over voice calls.
Key Responsibilities
Provide technical support to international customers via voice calls.
Diagnose and troubleshoot hardware, software, internet, email, and application-related issues.
Guide customers through step-by-step solutions while maintaining excellent customer service.
Escalate complex technical issues to the appropriate support teams.
Document customer interactions and resolutions accurately in the ticketing system.
Ensure customer satisfaction by resolving issues within the defined SLA.
Meet quality, productivity, and customer satisfaction targets.
For more info Call & WhatsApp
Kaif - [phone removed]
Sourced from naukri
Skills
About AN Global Services
AN Global Services
None
IN
₹6.5L PA avg
Avg at AN Global Services
₹3.5L – ₹5.5L PA
This role
About
ArcelorMittal Digital Consulting Pvt Ltd is a subsidiary of ArcelorMittal, is the Indian branch with a focus on IS/IT supporting entire ArcelorMittal business, in all its segments and countries. This organization supports Consulting, Finance, Controlling, Purchasing, HR, Supply Chain and production processes, including ERP & MES Supporting Teams, IT Infrastructure & Telecom, Cybersecurity & Compliance. With the aim of supporting both legacy technologies as well the latest ones, aggressively adopting the Cloud, Artificial Intelligence (AI), Robotic Process Automation (RPA) or the Internet of Things (IoT), in this team you will find one of the largest technology exposures in the industry. ArcelorMittal Digital Consulting prides itself on delivering efficient, effective IT solutions supporting the business across a wide range of domains. The key to our success is largely dependent on the ability of our teams to work with CIOs and IT Managers across the globe as well with their program management teams to identify, prioritize and track the initiatives agreed with the business.
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