Technical Support Executive - Self Booking Tool (Corporate Travel)

Desired Skills & Experience

• 1-3 years of experience in travel operations, corporate travel, travel technology or customer/technical support.
• Hands-on experience with at least one SBT (FCM Booking India, Concur Travel, Cytric, GetThere, or similar) is required, not merely preferred, given the tool-troubleshooting nature of the role.
• Basic working familiarity with GDS (Amadeus preferred; Sabre/Galileo a plus) for PNR-level troubleshooting.
• Good understanding of airline and hotel bookings and basic corporate travel processes.
• Comfortable with MS Excel/Outlook and ticketing/CRM platforms.
• Strong problem-solving and troubleshooting ability.
• Good written and verbal communication skills ticket documentation quality matters.
• Ability to manage multiple support requests and work within defined SLAs.
• Willingness to work rotational/extended shifts as required by the support desk roster.
• Good attention to detail and ability to follow structured processes.

Key Competencies

• SBT / Travel Technology Support
• Basic GDS/PNR Reading
• Customer & User Support
• Problem Solving & Troubleshooting
• Stakeholder Coordination
• SLA / TAT & CSAT Management
• Multi-tasking under ticket volume
• Process Adherence & Documentation

Qualification Graduate in any discipline, preferably with a background in Travel & Tourism, Business, IT or a related field.