Technical Support Executive - Level 1
Hapih Host · Jaipur · onsite · Posted 41d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job description
System Admin Level 1 to help support our customer base, both directly & indirectly. The activity required interaction with application software and operating systems to diagnose & resolve unique, non- recurring problems in Hosting Environment
Major Duties /Responsibilities
- Treat all customers in a professional, respectful manner
- Handling Technical support tickets from web hosting customers
- Supporting the roll-out of new applications
- Provide client support and technical issue resolution via E-Mail, phone, and other electronic media
- Troubleshooting a variety of technical issues customers are having with their web hosting services
- Prioritizing and managing many open Ticket at one time
- Successfully completes other duties and projects as assigned.
Qualification, Knowledge, Skill & Abilities
- Computer Knowledge, Good Communication.
- Red Hat Certified Engineer (RHCE) MCSA/MCSE Preferred,
- Willing to work in a 24*7 Environment
- Experience with Hosting Control Panels (CPanel/WHM/Plesk)
- Basic installation, server security, server monitoring
- Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim
- Installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl
- Managing server Backup/Restore
- DNS Management
- Ability to work well with a team, constantly changing environment, and follow instructions from supervisors and senior colleagues
- Confident and passionate
- Organizational skills with the ability to multitask by talking, using technology, and listening
- Ability to troubleshoot web hosting and technical procedures as needed
- Dependable to be at work during assigned shifts and to complete work as expected.
Experience: 1 - 2 years
Job Openings: 5
Location: Jaipur, Rajasthan
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
HTTPIssue ResolutionRHCETechnical SupportTroubleshootingPOPIMAPDNSApacheapplication softwareFTPSMTPPerlMCSAClient SupportCPanelWeb HostingWHMEXIMMCSEPleskPHPMySQLOperating SystemsCommunication SkillsServerInstallation